Fair Dealing Commitment

At Indian Overseas Bank – Singapore Branch, fair dealing is integral to our banking philosophy and customer service standards. We are committed to conducting our business in a fair, transparent, ethical and professional manner while building long-term customer relationships based on trust and integrity.

As a full-fledged licensed bank operating in Singapore, we strive to deliver fair dealing outcomes across all our banking products, services and customer interactions in line with the Monetary Authority of Singapore (“MAS”) Guidelines on Fair Dealing.

We at IOB Singapore are committed to:

• Promoting a culture where fair dealing, integrity and customer-centric conduct remain integral to our banking practices;

• Offering products and services that are appropriate for the needs and requirements of our customers;

• Ensuring that our employees maintain professionalism, competency and high standards of ethical conduct while serving customers;

• Providing customers with clear, relevant and timely information to support informed banking decisions;

• Handling customer feedback and complaints fairly, independently, professionally and promptly.

We continuously endeavour to strengthen our customer service standards and operational practices in line with regulatory expectations and customer needs & your feedback is valuable in helping us improve our products, services and customer experience.

Please feel free to contact us at iobces[at]iob[dot]com[dot]sg or +65 6372 4402.

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